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Our Policies

Here are all the important things you might want to know about using our website and buying from us.

 

Buying from Scribbled Squirrel

Making and sending your order:

All of our items are made to order and dispatched within 1-3 working days of receiving your image.


We send our items with Royal Mail. During busy periods (for example Christmas, Mother's Day etc.) their delivery times may be longer than usual. We would encourage you to place orders early during these periods and consider using Tracked services. 


If you are unsure about dispatch and delivery times, or need your item in a hurry, please get in touch with us before ordering.

Royal Mail 1st and 2nd Class are untracked services. If you require tracking information please select Tracked 24 or Tracked 48 delivery.

Handmade Items:

All of our pieces are made by hand, there may be slight variations in colour and finish from those pictured. Handmade items, by nature, have minor imperfections, we hope you agree that these add to the individual and unique nature of your piece.

Refunds and Returns:

Because all of our orders are one of a kind, made from your very cutest drawings, we are unable to accept returns or exchanges. 

If once you've ordered, your little person suddenly draws a masterpiece  and you want to change the image (or product/colour etc.) used, please contact us as soon as possible at enquiries@scribbledsquirrel.com or using our Live Chat. We will help wherever possible but unfortunately once we have started production of your order we are unable to make changes.

We take care to ensure our products are made to the highest standards, however we know that mistakes can happen. If you are not totally satisfied with your product please contact us so that we can put it right for you.

 

Privacy Policy

This guide helps you understand the information we collect about you and why.

Information that we collect from website visitors:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews.

How we collect information: 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated in this policy.

Why we collect this information:

We collect such Non-personal and Personal Information for the following purposes:

  1. To produce, process and fulfil orders placed through the site;

  2. To provide assistance should any issues arise with previous purchases;

  3. To send occasional marketing and promotional materials if you have consented to receive them;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How we store and use your personal information:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How will we communicate with you:

We may contact you regarding your order, to deal with queries with your order, collect money owed, poll your opinions, or as otherwise necessary to enforce applicable national laws.

We will usually contact you via email, but in some circumstances may also use telephone, text messages, and postal mail.

Third Party applications we use:
We use the following third party applications to analyse user behaviour on our site and better target advertisements.

Facebook conversion pixels:
We use this to keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes.

Google Analytics:
Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google and stored there.

Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google’s behalf. Google states that it will in never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software. 

Google Analytics also uses electronic images known as web beacons (sometimes called single pixel gifs) and are used along with cookies to compile aggregated statistics to analyse how our site is used.

How you can withdraw consent:

Contact us at enquiries@scribbledsquirrel.com if you don't want us to process your data anymore.

Updating our Privacy Policy:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Getting in touch:

If you have any questions regarding this policy please email enquiries@scribbledsquirrel.com.